You can connect a cash drawer directly to a POS terminal or indirectly through a receipt printer.

Configuring a cash drawer

To connect a cash drawer:

• Locate the RJ12 Cash Drawer port on the bottom of the PX10 station.
• Locate the drawer kick cable on the bottom of your cash drawer.
• Connect the cash drawer cable to the PX10 (labeled 'Printer').
  -OR-
  Connect the cash drawer cable to the DK port of the printer.

To connect by software setup:

• Log in to the POS.
• Tap the hamburger menu icon in the top left corner to display the slide out menu.
• Tap My Hardware and under Printers, click Add, if there is no printer configured.
• Select Cash Drawer under Printer Settings.
• Select the printer to which the cash drawer is attached and assign the cash drawer a unique name to be used for shift reporting.
• Tap Test cash drawer in My Hardware. The cash drawer automatically opens.

For more information, refer to Configuring printers and cash drawers

Configuring multiple cash drawers

Once you select the 'Enable Multiple Cash Drawer' setting, the POS auto-enables the prompt for PIN setting. A new option appears to enter a unique cash drawer name.

📝 You cannot change the name of a cash drawer when a shift is open.

To name each cash drawer:

• Log in to the POS.
• Tap the hamburger menu icon in the top left corner to display the slide out menu.
• Tap My Hardware. Each cash drawer connected (whether directly or indirectly using a printer) appears on its own line.
• Tap the settings gear icon of a cash drawer to change the cash drawer default name. You must assign a unique name to each drawer; one cannot be identical with another.

Reconciling the cash when two devices share one cash drawer

The shift management and cash reconciliation process is designed to work when there is a one-to-one relationship between devices and cash drawers; however, it is still possible to reconcile your cash if you have two devices sharing a single cash drawer by following these steps:

• The very first time a shift is opened and the prompt to enter the starting drawer amount appears, Device A should enter the actual drawer amount and Device B should enter $0.00.
• Before closing a shift on Device B, view the Shift Summary report for the current open shift and obtain the Cash Salesamount.
• Using this amount, perform a pay out on Device B.
• Perform a pay in on Device A for this same amount.
• Close the shift on Device B. Use $0.00 as both the Actual Drawer amount and Leave in Drawer amount.
• Close the shift on Device A using the actual amount in the cash drawer to complete the cash reconciliation.

Technical specifications

Operating requirements

A solid, flat surface not less than the size of the cash drawer.

• Operating temperatures: 32 degrees F to 113 degrees F.
• Operating humidity: 10% to 90%.
• Dimensions: 16.2" wide x 16.4" deep x 4.3" height.

Locking a cash drawer

• The key lock provides three functions: manual open, electrically on-line, and locked closed & open.
• The key may be removed in the 12 o’clock (Electrically On-Line), or 3 o’clock (Locked Closed/Open) positions.

Removing the inner drawer

• Open the cash drawer and remove the plastic coin and bill tray. Grasp the drawer by the sides of the front of the drawer.
• Lift the drawer up until it stops.
• Tip the front of the drawer down and pull the drawer out at an angle.
  
  ⚠️ Be careful not to damage the lock bar mounted on the bottom of the drawer.

Technical support

If you have a technical/support issue, open a case using one of the following methods. When submitting a case, the following information helps our team resolve your issue more quickly:

To open a case:

• Call or text the support line: (877) 270-3475.
• Email customercare@ncrsilver.com. A case number is returned to you.

To submit a case, include the following:

• Your name, phone number and/or email address.
• Business name and location and/or active subscription number.
• Description of issue and what has been done to troubleshoot the issue so far.

Reference documentation

Refer to the below related documents for additional information.

• Registering a device for the POS
• Troubleshooting cash drawers
• Setting up a printer
• Setting up a bar code scanner
• Enabling multiple cash drawers
• Setting up a credit card reader

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