You can connect a cash drawer directly to a POS terminal or indirectly through a receipt printer.

Configuring a cash drawer

To connect a cash drawer:

• Locate the RJ12 Cash Drawer port on the bottom of the PX10 station.

• Locate the drawer kick cable on the bottom of your cash drawer.

• Connect the cash drawer cable to the PX10 (labeled 'Printer').

  -OR-

  Connect the cash drawer cable to the DK port of the printer.

To connect by software setup:

• Log in to the POS.
• Tap the hamburger menu icon in the top left corner to display the slide out menu.
• Tap My Hardware and under Printers, click Add, if there is no printer configured.
• Select Cash Drawer under Printer Settings.
• Select the printer to which the cash drawer is attached and assign the cash drawer a unique name to be used for shift reporting.
• Tap Test cash drawer in My Hardware. The cash drawer automatically opens.

Configuring multiple cash drawers

Once you select the 'Enable Multiple Cash Drawer' setting, the POS auto-enables the prompt for PIN setting. A new option appears to enter a unique cash drawer name.

To name each cash drawer:

• Log in to the POS.
• Tap the hamburger menu icon in the top left corner to display the slide out menu.
• Tap My Hardware. Each cash drawer connected (whether directly or indirectly using a printer) appears on its own line.
• Tap the settings gear icon of a cash drawer to change the cash drawer default name. You must assign a unique name to each drawer; one cannot be identical with another.

Reconciling the cash when two devices share one cash drawer

The shift management and cash reconciliation process is designed to work when there is a one-to-one relationship between devices and cash drawers; however, it is still possible to reconcile your cash if you have two devices sharing a single cash drawer by following these steps:

• The very first time a shift is opened and the prompt to enter the starting drawer amount appears, Device A should enter the actual drawer amount and Device B should enter $0.00.
• Before closing a shift on Device B, view the Shift Summary report for the current open shift and obtain the Cash Salesamount.
• Using this amount, perform a pay out on Device B.
• Perform a pay in on Device A for this same amount.
• Close the shift on Device B. Use $0.00 as both the Actual Drawer amount and Leave in Drawer amount.
• Close the shift on Device A using the actual amount in the cash drawer to complete the cash reconciliation.

Technical specifications

Operating requirements

A solid, flat surface not less than the size of the cash drawer.

• Operating temperatures: 32 degrees F to 113 degrees F.
• Operating humidity: 10% to 90%.
• Dimensions: 16.2" wide x 16.4" deep x 4.3" height.

Locking a cash drawer

• The key lock provides three functions: manual open, electrically on-line, and locked closed & open.
• The key may be removed in the 12 o’clock (Electrically On-Line), or 3 o’clock (Locked Closed/Open) positions.

Removing the inner drawer

• Open the cash drawer and remove the plastic coin and bill tray. Grasp the drawer by the sides of the front of the drawer.
• Lift the drawer up until it stops.
• Tip the front of the drawer down and pull the drawer out at an angle.

Technical support

If you have a technical/support issue, open a case using one of the following methods. When submitting a case, the following information helps our team resolve your issue more quickly:

To open a case:

• Call or text the support line: (877) 270-3475.
• Email customercare@ncrsilver.com. A case number is returned to you.

To submit a case, include the following:

• Your name, phone number and/or email address.
• Business name and location and/or active subscription number.
• Description of issue and what has been done to troubleshoot the issue so far.

Reference documentation

Refer to the below related documents for additional information.

• Registering a device for the POS
• Troubleshooting cash drawers
• Setting up a printer
• Setting up a bar code scanner
• Enabling multiple cash drawers
• Setting up a credit card reader

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