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Silver Essentials

About

Implementing

Reporting (results)

Using the POS

Hardware

Buying hardware

Registering a device for the POS

NetGear wireless extender setup

Setting up a PX10

Setting up a receipt printer

Setting up a cash drawer

Setting up a credit card reader

Setting up a bar code scanner

Setting up a scale

Troubleshooting

Silver Essentials

Setting up a credit card reader (EMV)

You need to primarily connect the EMV device using a USB connection to the POS terminal. Once this is done, you can access the device.

Note: Payment terminal configuration is accomplished in Back Office. For more information, refer to Configuring EMV.

To access the EMV payment terminal:

  • Log in to the POS.
  • Tap the hamburger menu icon in the top left corner to display the slide out menu.
    Hardware_PaymentTerminal.png
  • Tap My Hardware.
    Hardware_PaymentTerminal1.png
  • Tap Payment Terminal. The Payment Terminal screen appears.
    Hardware_PaymentTerminal2.png
  • Select a payment terminal from the list.
    Hardware_PaymentTerminal3.png
  • Verify the payment terminal is paired to the device and is connected.

Receiving payments

For receiving payments using an EMV terminal, follow the steps below:

Hardware_PaymentTerminal6.png
  • Tap Pay, once the customer is ready to checkout.

    Hardware_PaymentTerminal7.png

  • Tap Credit Card.

    Hardware_PaymentTerminal4.png

  • Confirm the amount. At this point, a credit card payment screen appears on the POS and the transaction is driven by the customer at the EMV terminal.

  • The customer slides their card through the top of the EMV terminal, or if prompted, inserts their card into the bottom of the terminal.

  • If tips are enabled, the EMV prompts the customer to add a tip.

  • The EMV terminal prompts the customer to confirm the total amount to charge their credit card (this includes any tip amount).

  • Depending on the card, the customer authorizes the transaction by:

    • Entering a PIN number, if prompted.

    • Providing a signature, either digitally on the POS screen or on a printed signature capture receipt.

    • If a customer is required to sign, the employee must enter their Silver Essentials PIN to confirm the signature as accepted.

    Note: To always collect a customer's signature, enter $0.00 in the Require signature for purchases greater than option. To enable faster checkouts, you can enter a minimum dollar amount for which to require a customer signature.

    • The credit card screen disappears and the POS returns to the ticket entry screen.

Processing a refund

  • Enter Refund mode by tapping Start a Return in the ticket entry screen.
  • Enter the items to refund.
  • Tap Refund.
  • Tap Credit.
  • Confirm the amount to refund. The Credit Card screen appears on the POS screen
  • The customer must follow the prompts on the EMV terminal (swipe or insert card and confirm the amount). No signature or PIN entry is required.
  • Tap Close to complete the refund.

Technical support

If you have a technical/support issue, open a case using one of the following methods. When submitting a case, the following information helps our team resolve your issue more quickly:

To open a case:

  • Call or text the support line: (877) 270-3475.
  • Email customercare@ncrsilver.com. A case number is returned to you.

To submit a case, include the following:

  • Your name, phone number and/or email address.
  • Business name and location and/or active subscription number.
  • Description of issue and what has been done to troubleshoot the issue so far.

Reference documentation:

Refer to the following related document for additional information.

  • Performing a refund
  • Troubleshooting credit card readers
  • Registering a device for the POS
  • Setting up a printer
  • Setting up a cash drawer
  • Setting up a bar code scanner

Looking for resources or help with Silver? Click here.

  • In this Article

  • Receiving payments

  • Processing a refund

  • Technical support

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