You need to primarily connect the EMV device using a USB connection to the POS terminal. Once this is done, you can access the device.

To access the EMV payment terminal:

• Log in to the POS.
• Tap the hamburger menu icon in the top left corner to display the slide out menu.
  
• Tap My Hardware.
  
• Tap Payment Terminal. The Payment Terminal screen appears.
  
• Select a payment terminal from the list.
  
• Verify the payment terminal is paired to the device and is connected.

Receiving payments

For receiving payments using an EMV terminal, follow the steps below:

• Tap Pay, once the customer is ready to checkout.

  

• Tap Credit Card.

  

• Confirm the amount. At this point, a credit card payment screen appears on the POS and the transaction is driven by the customer at the EMV terminal.

• The customer slides their card through the top of the EMV terminal, or if prompted, inserts their card into the bottom of the terminal.

• If tips are enabled, the EMV prompts the customer to add a tip.

• The EMV terminal prompts the customer to confirm the total amount to charge their credit card (this includes any tip amount).

• Depending on the card, the customer authorizes the transaction by:

  • Entering a PIN number, if prompted.

  • Providing a signature, either digitally on the POS screen or on a printed signature capture receipt.

  • If a customer is required to sign, the employee must enter their Silver Essentials PIN to confirm the signature as accepted.

  Note: To always collect a customer's signature, enter $0.00 in the Require signature for purchases greater than option. To enable faster checkouts, you can enter a minimum dollar amount for which to require a customer signature.

  • The credit card screen disappears and the POS returns to the ticket entry screen.

Processing a refund

• Enter Refund mode by tapping Start a Return in the ticket entry screen.
• Enter the items to refund.
• Tap Refund.
• Tap Credit.
• Confirm the amount to refund. The Credit Card screen appears on the POS screen
• The customer must follow the prompts on the EMV terminal (swipe or insert card and confirm the amount). No signature or PIN entry is required.
• Tap Close to complete the refund.

Technical support

If you have a technical/support issue, open a case using one of the following methods. When submitting a case, the following information helps our team resolve your issue more quickly:

To open a case:

• Call or text the support line: (877) 270-3475.
• Email customercare@ncrsilver.com. A case number is returned to you.

To submit a case, include the following:

• Your name, phone number and/or email address.
• Business name and location and/or active subscription number.
• Description of issue and what has been done to troubleshoot the issue so far.

Reference documentation:

Refer to the following related document for additional information.

• Performing a refund
• Troubleshooting credit card readers
• Registering a device for the POS
• Setting up a printer
• Setting up a cash drawer
• Setting up a bar code scanner

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