Virtual kitchen

Core Product: Aloha Takeout, Aloha Kitchen, Aloha POS
Complimentary Products: None
Separate License Required? No
Other References: Aloha Takeout Implementation Guide, Aloha Takeout Reference Guide
View/Download/Print: Virtual Kitchen Feature Focus Guide - HKS1718

About Virtual Kitchen

A virtual kitchen is a delivery only concept operating within the store front of the 'host' restaurant and partners with aggregators to deliver their product to their consumers. The solution has become increasingly popular in the restaurant industry due to the low cost of not operating a Front-of-House and maintaining a minimal overhead to increase the profit margin for the virtual kitchen to be successful.

While some variations of a virtual kitchen describe the host restaurant allowing an area of their kitchen for use to an outside entrepreneur, this guide focuses on the host restaurant and the virtual kitchen being in the same company and sharing the same database of items. Companies of this kind develop and bring different concepts or brands to market, but use a limited menu.

For example, a company called 'Aloha Cafe.' offers a wide variety of food categories, but also markets their Mexican items for delivery only under a different brand name called 'TexMex.' Although the two restaurants operate from the same physical location, the consumer has the perception they are two separate restaurants.

Partnering with delivery aggregators is essential for the virtual kitchen as they provide the service of delivering the food to the consumer. Established aggregators may also design the website from which the consumer places an online order as a service.

The Aloha® solution uses several NCR Voyix products and applications to support virtual kitchens. When the order is placed, it is submitted to Business Services Layer (BSL), and then injected into Aloha Takeout (ATO), and then to Aloha Kitchen (AK).

Important: Virtual Kitchen requires CFC v21.10+. If you are already provisioned to use BSL, the options for configuring concepts appear in Aloha Configuration Center. You can continue with the Virtual Kitchen configuration. If you are not already provisioned to use BSL, contact your NCR Voyix representative and initiate the BSL provisioning process to obtain the required credentials.

Configuring Virtual Kitchen

This section details the configuration requirements within Aloha Configuration Center (CFC), Aloha Kitchen, and Aloha Takeout.

Using Virtual Kitchen

Reporting Virtual Kitchen

Revision History

View the development history of the Virtual Kitchen feature.