Core Product: Aloha Takeout, Aloha Online Ordering, Aloha Kitchen
Complimentary Products: No
Separate License Required? No
Other References: Aloha Takeout Implementation Guide, Aloha Takeout Reference Guide, Aloha Kitchen Implementation Guide, Aloha Takeout and Aloha Kitchen Integration Guide
View/Download/Print: Curbside Ordering Feature Focus Guide - HKS1671

About Curbside Ordering

Curbside ordering has become increasingly popular in the restaurant industry and offers another method for the consumer to receive their takeout order. The consumer remotely places an order, either online or by phone, and conveniently waits in the safety and comfort of their vehicle for the restaurant to hand-deliver the order. In contrast to a pickup environment, the consumer does not need to enter the physical location and minimizes contact with others.

Restaurants that offer curbside ordering have noticed an increased profit margin in sales and a happier customer base. It can also replace the high cost of hiring delivery drivers and brings the consumer to the physical location in case an order needs to be quickly changed or corrected. Although frequently used in a quick service environment, even table service operations that do not have a drive-thru window benefit from the solution. Restaurants often designate one or several parking lanes located closest to the establishment so the consumer can pull up and receive a curbside pickup.

The Aloha solution

The complete Aloha® solution for Curbside Ordering spans across several NCR® Voyix products. It starts with the consumer placing the order using one of the above-store order channels, such as Aloha Online Ordering, Digital Ordering, and Engage Mobile, These products are web or app-based and injects orders securely over the Internet. For the consumer who is not proficient with the Internet, you can also place the order by phone directly to the restaurant for an in-store order injection. In both scenarios, the consumer or in-store employee enters the vehicle information (make, model, and color) for identification.

Once placed, the order, along with the vehicle information, is injected into the Aloha Takeout (ATO) product where it is sorted and prioritized based on the promise time. Here you also determine the method of how you want check-in notifications to appear to the restaurant when the consumer is close to the physical location.

Aloha Takeout then releases the order to the Aloha Kitchen (AK) product and the kitchen staff can identify and prepare the curbside order. The vehicle information on the kitchen chit prints on the kitchen chit so the employee can quickly locate the vehicle of the consumer.

When all these elements are in place, the consumer just needs to pull into a designated parking spot and the restaurant delivers the food.

Configuring above-store products for Curbside Ordering

• Configuring Aloha Online Ordering and Engage Mobile for Curbside Ordering
• Configuring Digital Ordering for Curbside Ordering
• Enabling Curbside Ordering for an API user

Configuring Aloha Takeout for Curbside Ordering

• Configuring a curbside order mode
• Configuring vehicle information entries to appear in ATO
• Defining the check-in alert behavior
• Configuring checked-in options to appear on ATO order screens
• Configuring source and destination
• Enabling Aloha Kitchen integration in Aloha Takeout
• Refreshing POS data

Configuring Aloha Kitchen for Curbside Ordering

• Configuring checked-in icon and text to appear in video cell
• Configuring vehicle information to appear in a video cell

Using Curbside Ordering

Learn how to enter curbside orders,

Revision History

View the development history of the Curbside Ordering feature.