Core Product: Aloha Takeout
Complimentary Products: Aloha Quick Service, Aloha Table Service
Separate License Required? An Aloha Takeout and Delivery license is required. The Delivery component of Aloha Takeout requires a separate license from Aloha Delivery/Frequent Buyer (D/FB), and is included as part of the Aloha Takeout license. It is not necessary to actually install D/FB. An Aloha Takeout and Delivery Mapping license is required, if using Mapping.
Other References: Aloha Takeout Reference Guide, Aloha Takeout Implementation Guide
View/Download/Print: Delivery Area Feature Focus Guide - HKS351

Aloha Takeout Delivery Area allows you to effectively manage your delivery order business by creating and defining delivery areas to assist you and your staff when accepting delivery orders. A delivery area is typically unique to each site and usually looks like an odd-shaped polygon radiating out from a site, with a geo-fence border. It is designed to ensure you only accept orders from within your area; however, with the right permissions, you can override restrictions to an address that is out-of-area. Some things that affect the delivery area for a site include franchise rights, geographic boundaries, and drive time limits. Drive time limits are typically based on driver efficiency, speed limits, and food hold times, all of which help to ensure delivery of the freshest product possible and increased customer satisfaction.

You can easily define a delivery area and delivery zones, if necessary, using Map Pack and a paint-brush style configuration tool. The delivery area you define with the MapPack data and the delivery area configuration tool works in conjunction with the Map screen on the Aloha Takeout (ATO) Front of House (FOH). The Map screen allows you to visualize delivery orders on a map, thereby enabling you to dispatch your drivers with delivery orders in a closer geographic proximity.

This section provides instructions on configuring delivery areas using one of several tools, restricting delivery to your configured delivery areas, how to override delivery restrictions, when necessary, defining delivery fees, and using ATO to plan and dispatch your delivery orders.

Configuring Delivery Area

• Creating a game plan
• Configuring a delivery area using the delivery area configuration tool
• Configuring a delivery area using the configuration management tool
• Configuring the map screen
• Defining the action buttons to appear on the dispatch screen
• Activating the delivery area restrictions
• Activating type ahead address lookup
• Refreshing POS data

Using Delivery Area to dispatch delivery orders

• Using Delivery Area to dispatch delivery orders
• Managing delivery orders
• Using features specific to the map screen

Troubleshooting Delivery Area

Learn possible solutions to problems you may encounter with Delivery Area.