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Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS w/o modifier panel

Using the POS with modifier panel

Getting started

Connections

Shifts and management

Working with guest checks

Introducing the order entry screen

Starting a guest check

Splitting a guest check

Entering a phone or drive thru order

Naming an order

Sending order ready SMS message

Using get check

Changing the order mode

Adding a donation

Applying a charge

Exempting a tax in POS

Applying a discount to a guest check

Working with gratuities

Rushing an order

Printing a guest check

Adjusting a tip

Performing a refund

Deleting an order ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Reopening a closed guest check

Working with items

Working with gift cards

Applying a payment

Working with loyalty

Working with online orders

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Naming an order

Capturing customer information allows customers to earn loyalty rewards, and enables you to email receipts and coupons to customers.

  • Ensure the guest check to which to assign a customer is active on the order entry screen.

    Tap the order name in the guest check window

  • Tap the order name near the top left on the POS screen. The Name Order screen appears.

    Perform a customer search

  • Type a customer name or phone number in Search. The matching results appear on the screen.

  • Tap the customer name to assign the customer to the guest check.

    Perform a customer search

    -OR-

    If the customer does not appear in the results, tap New Customer to enter customer information and tap the down arrow icon at the top right of the screen.

    -OR-

    If the customer does not want to provide you with their information, tap Cancel to return to the guest check on the order entry screen.

    Note: You must enter the customer name and at least two other pieces of information to save the customer record.

Editing a customer profile

While in a guest check, it is possible to edit a customer's profile and make changes to their information, such as name and address.

To edit a customer profile:

  • Ensure the guest check is active on the order entry screen.
    order entry screen
  • Tap the customer name near the top of the POS screen. The Customer Profile screen appears with the customer information.
    Tap customer name
  • Tap Edit.
    Name order screen
  • Edit the information, as needed.

    Note: Use the Remove option to add a new customer or search for an existing one.

  • Tap Save on the bottom right of the screen to save the changes.

Looking for resources or help with Silver? Click here.

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