Reopening a closed guest check
Aloha Cloud makes it easy to reopen and add items to a closed guest check.
Tip: You can only open a closed guest check during the day for which it occurred and while the shift of the employee (financially responsible for the guest check) is still active.
To reopen a closed guest check:
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Log in to the POS.
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Tap Point of Sale.
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Tap the menu icon to display the slide out menu and then tap Recall/Reprint. The Recall/Reprint screen appears. The app defaults to display the tickets created, open and completed tickets, on 'This station.' This station refers to the device you are using.
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Tap the ticket to recall to display several options from which to choose.
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Tap Reopen. The system opens the guest check and the Pay button replaces the Close button at the bottom of the screen.
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Perform the necessary edits to the guest check and close the check as normal.
Tip: To adjust the payment for a closed check, swipe the tendered amount from right to left and then tap Remove. The system removes the tender from the guest check.
View video
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