NCR Voyix Logo

Docs

Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS w/o modifier panel

Using the POS with modifier panel

Getting started

Connections

Shifts and management

Working with guest checks

Introducing the order entry screen

Starting a guest check

Splitting a guest check

Entering a phone or drive thru order

Naming an order

Sending order ready SMS message

Using get check

Changing the order mode

Adding a donation

Applying a charge

Exempting a tax in POS

Applying a discount to a guest check

Working with gratuities

Rushing an order

Printing a guest check

Adjusting a tip

Performing a refund

Deleting an order ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Reopening a closed guest check

Working with items

Working with gift cards

Applying a payment

Working with loyalty

Working with online orders

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Rushing an order

During order entry, you can use the Rush Ticket option to rush an entire order. This functionality helps in rushing an order with top priority to the kitchen. This allows for better communication between staff in a restaurant for prioritizing an order. The rushed tickets sort according to the time at which they are rushed to the kitchen from the POS or KDS and appear on the kitchen display screen.

  • Ensure the guest check to rush is active on the order entry screen.

    Ticket entry screen

  • Tap Options > Rush Ticket.

    Note: When you rush an order from the POS or kitchen display screen, the order status in the POS changes to 'Ticket Rushed' and a 'Rush' banner appears at the bottom of the ticket on the kitchen display screen.

    kitchen receipt showing rush order

    Note: This example receipt indicates what you see when you rush a ticket from POS. You can rush an order from an EXPO screen; however, the text 'RUSH TICKET' does not appear on the header or footer of the kitchen receipt.

NCR Voyix Logo

© 2025 NCR Voyix Corporation

Contact Us
Voyix Privacy Policy
Do Not Sell My Information
Legal Notice

NCR Payment Solutions, LLC is a registered ISO/MSP of Citizens Bank, N.A., Providence, RI.