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Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS w/o modifier panel

Using the POS with modifier panel

Getting started

Connections

Shifts and management

Working with guest checks

Introducing the order entry screen

Starting a guest check

Splitting a guest check

Entering a phone or drive thru order

Naming an order

Sending order ready SMS message

Using get check

Changing the order mode

Adding a donation

Applying a charge

Exempting a tax in POS

Applying a discount to a guest check

Working with gratuities

Rushing an order

Printing a guest check

Adjusting a tip

Performing a refund

Deleting an order ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Reopening a closed guest check

Working with items

Working with gift cards

Applying a payment

Working with loyalty

Working with online orders

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Introducing the order entry screen

Quick Service and Table Service operations using the POS are able to quickly enter orders, collect customer information, accept payments, and much more.

components of the order entry screen

Tap the back arrow to return to the previous screen, tap the menu icon to display a slide out menu, or tap the lock icon to log out of the application.

Tap Search/Assign customer to attach a customer name to the order. Use this button to capture customer information.

Order xxxxxxxxx indicates the number assigned to the order. You can also use this to name an order.

Guest check displays the items ordered in the order ticket window.

Check total displays the subtotal, the tax, the discounts, if any, and the total amount due.

Tap Options to initiate an action for the order.

Tap the cloud icon to view the connection status of the device to the host, to the Aloha Cloud server, if configured, and to the credit processor. A green signal indicates online, a yellow signal indicates unstable, and a red signal indicates unreachable. Clicking the cloud icon enables you to synchronize data, enter offline mode, and return to online mode.

Tap the search icon to initiate a search for an item.

Tap an item to add it to the order. Swipe left to right or right to left to display more items.

Tap a category to display a list of available items from that category.

See also:

  • Working with phone and drive thru orders
  • Working with online orders
  • Splitting a guest check
  • Printing a guest check
  • Closing a guest check
  • Starting and ending a shift

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