For Quick Service operations or Table Service operations using Quick Mode, Aloha Cloud enables you to quickly enter orders, collect customer information, accept payments, and much more.

• Introduction
• Logging in
• Starting shifts
• Clocking in
• Starting a break
• Ending a break
• Converting an order to a different order type

Working with Items

Some menu items include optional modifiers, such as mustard or mayonnaise. Other items contain variables or forced modifiers that require you to make additional selections.

• Working with modifiers
• Changing the quantity of an item
• Items weighed by the scale
• Item availability
• Deleting an item from the guest check

Gift cards

You can sell gift cards at the order entry screen

• Adding money to a new or existing gift card
• Checking a gift card balance

Discounts and Promotions

Discounts can be applied to customer purchases either at the individual item level or across the entire guest check. Access to apply discounts may be restricted based on user roles. In such cases, manager authorization is required to complete the discount process.

• Applying a discount to an item
• Applying a discount to a ticket

Assigning a customer or naming an order

The Assign Customer feature helps build a customer database that can be used for email marketing, tracking spending habits, and rewarding loyalty points. Alternatively, the Quick Name an Order feature allows staff to attach a simple identifier (e.g., “Mike”) to an order without saving it to the database—ideal for quick service scenarios where full customer details aren’t needed.

• Assigning a new or existing customer to a guest check
• Editing a customer from the guest check
• Naming an order

Loyalty program

Based on the Back Office configuration, a customer can use the built-in loyalty program (Native Loyalty) or a third-party loyalty program for their POS orders.

• Native loyalty: Loyalty rewards are visible while assigning the customer to the order, hence, rewards are redeemed based on customer eligibility.

• Third party loyalty (customized): A loyalty button on POS is used to fetch the rewards assigned to the customer by providing the phone number/barcode etc. that is associated to the respective customer, allowing reward redemption while applying payment.

• Applying a loyalty reward

• Tracking loyalty rewards for the built-in loyalty program

• Third party loyalty program

Charges

• Applying charges

House accounts

House Accounts enable you to charge customers at the time of the transaction and bill them later. Prior to assigning a house account to a guest check, the house account must first be created in Aloha Cloud Back Office. At the POS, you can close a guest check to a house account as well as receive payment for an outstanding balance to a house account.

• Closing a check to a house account
• Receiving payment for a house account at the pos