You can clear an item from the Modify Item screen and also from the Ticket Entry screen using the Clear Item option.

To clear an item from the Modify Item screen:

• Log in to the POS.

  

• Tap an item in the ticket entry screen. The Modify Item screen appears.

  

• Tap Options > Clear Item. The 'Clear Item' confimation screen appears.

  

• Tap Yes to clear the item and to return to the ticket entry screen.

  Note: If you do not have permission to clear an item, the below message appears letting you know you do not have the sufficient permissions, followed by the Manager Approval Needed screen.

  

• Ask an employee with adequate permission to authorize the operation.

• An employee with adequate permissions enters their PIN and taps Override to continue with the operation.

  -OR-

  Tap Cancel to close the Manager Approval Needed screen.

  Once you clear an item, a message appears on the POS screen letting you know about the clear item status.

  

To clear an item from ticket entry screen:

• Log in to the POS.

  

• Swipe the required item in the ticket entry screen for the options to display.

• Tap Clear Item. The 'Clear Item' confimation screen appears.

  

• Tap Yes to clear the item and to return to the ticket entry screen.

  Note: If you do not have permission to clear an item, a message appears letting you know you do not have the sufficient permissions, followed by the Manager Approval Needed screen.

  

• Ask an employee with adequate permission to authorize the operation.

• An employee with adequate permissions enters their PIN and taps Override to continue with the operation.

  -OR-

  Tap Cancel to close the Manager Approval Needed screen.

Overriding clear item limit

If maximum number of clear items limit is set, and when the limit is exceeded, a message appears on the POS screen informing about the clear item limit. A supervisor must override the limitation to continue.

To override the clear item limit:

• Log in to the POS.

• With the guest check active, continue to clear items. If you exceed the maximum clear item limit, the below message appears letting you know you have exceeded the clear item limit, followed by the Manager Approval Needed screen.

  
  

• Ask an employee with adequate permission to authorize the operation.

• An employee with adequate permissions enters their PIN and taps Override to continue with the operation.

  -OR-

  Tap Cancel to close the Manager Approval Needed screen.

To clear an item from modify item screen:

• Log in to the POS.

  

• Tap an item in the ticket entry screen. The Modify Item screen appears.

  

• Tap Options > Clear Item. The 'Clear Item' confimation screen appears.

  

• Tap Yes to clear the item and to return to the ticket entry screen.

  Note: If you do not have permission to clear an item, the below message appears letting you know you do not have the sufficient permissions, followed by the Manager Approval Needed screen.

  

• Ask an employee with adequate permission to authorize the operation.

• An employee with adequate permissions enters their PIN and taps Override to continue with the operation.

  -OR-

  Tap Cancel to close the Manager Approval Needed screen.

  Once you clear an item, a message appears on the POS screen letting you know about the clear item status.

  

To clear an item from ticket entry screen:

• Log in to the POS.

  

• Swipe the required item in the ticket entry screen for the options to display.

• Tap Clear Item. The 'Clear Item' confimation screen appears.

  <img alt="clear an item" src="https://docs.ncrvoyix.com/images/aloha-cloud/ClearingItem_6.png"

• Tap Yes to clear the item and to return to the ticket entry screen.

  Note: If you do not have permission to clear an item, a message appears letting you know you do not have the sufficient permissions, followed by the Manager approval Needed screen.

  

• Ask an employee with adequate permission to authorize the operation.

• An employee with adequate permissions enters their PIN and taps Override to continue with the operation.

  -OR-

  Tap Cancel to close the Manager Approval Needed screen.

Overriding clear item limit

If maximum number of clear items limit is set, and when the limit is exceeded, a message appears on the POS screen informing about the clear item limit. A supervisor must override the limitation to continue and allow the employee to clear another item.

To override the clear item limit:

• Log in to the POS.

• With the guest check active, continue to clear item(s). If you exceed the maximum clear item limit, the below message appears letting you know you have exceeded the clear item limit, followed by the Manager Approval Needed screen.

  

• Ask an employee with adequate permission to authorize the operation.

• An employee with adequate permissions enters their PIN and taps Override to continue with the operation.

  -OR-

  Tap Cancel to close the Manager Approval Needed screen.

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