You can clear an item from the ticket entry screen using the Clear Item option.

To clear an item from the order ticket window:

• Ensure the check is active in the ticket window.

  

• Swipe to the left on the item you want to clear and tap Options > Clear Item. The 'Clear Item' confimation screen appears.

  

• Tap Yes to clear the item and to return to the order entry screen. If you do not have sufficient permission to clear an item, the Manager Approval Needed screen appears.

  

• Ask an employee with adequate permission to authorize the operation.

• An employee with adequate permissions enters their PIN and taps Override to continue with the operation.

  -OR-

  Tap Cancel to close the Manager Approval Needed screen.

Overriding clear item limit

If the maximum number of cleared items limit is set, and when the limit is exceeded, a message appears on the POS screen informing about the clear item limit. A supervisor must override the limitation to continue.

To override the clear item limit:

• Log in to the POS.

• With the guest check active, continue to clear items. If you exceed the maximum clear item limit, the below message appears letting you know you have exceeded the clear item limit, followed by the Manager Approval Needed screen.

  

• Ask an employee with adequate permission to authorize the operation.

• An employee with adequate permissions enters their PIN and taps Override to continue with the operation.

  -OR-

  Tap Cancel to close the Manager Approval Needed screen.

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