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NCR Voyix Loyalty

Loyalty redemption

Loyalty redemption reward offers the flexibility to use points or stored value balance for payments. The customer's loyalty program balance is converted into a monetary value, which is used to pay for a specific item or the total basket value. Here are the steps to configure the Loyalty Redemption reward:

Note: Points or stored values can be redeemed only when the program has sufficient balance.

To configure the Loyalty Redemption reward, navigate to the Actions & Rewards section, click on the Reward Type drop-down, and select 'Loyalty Redemption' from the Discount rewards.

loyalty redemption

Discounted products

Select Discount Application Method from the drop-down. The method you select determines how the discount is applied to the transaction. Click here to learn more about the various discount application methods.

disc loyalty

Applying discount application methods to loyalty redemption

The table below lists each product action with a loyalty redemption reward and the corresponding methods for applying the discount:

Discount Application MethodsSpend AmountPurchase QuantityPurchase VolumePurchase Weight
Apply to the same product itemWhen a certain amount is spent on items from a product group, the points and stored values are redeemed to pay for the price of each item scanned from that groupWhen a certain number of items are purchased from a product group, the points and stored values are redeemed to pay for the price of each item scanned from that groupWhen a certain volume of items are purchased from a product group, the points and stored values are redeemed to pay for the price of each item scanned from that groupWhen a certain weight of items are purchased from a product group, the points and stored values are redeemed to pay for the price of each item scanned from that group
Apply to different product itemWhen a certain amount is spent on items from a product group selected in the condition, the points and stored values are redeemed to pay for the price of each item scanned from the product group chosen in the rewardWhen a certain number of items are purchased from the product group selected in the condition, the points and stored values are redeemed to pay for the price of each item scanned from the product group chosen in the rewardWhen a certain volume of items are purchased from the product group selected in the condition, the points and stored values are redeemed to pay for the price of each item scanned from the product group chosen in the rewardWhen a certain weight of items are purchased from the product group selected in the condition, the points and stored values are redeemed to pay for the price of each item scanned from the product group chosen in the reward
Distribute over same product groupWhen a certain amount is spent on items within a product group, the points and stored values are redeemed to pay for the total value of all items scanned from that groupWhen a certain number of items are purchased from a product group, the points and stored values are redeemed to pay for the total value of all items scanned from that group When a certain volume of items are purchased from a product group, the points and stored values are redeemed to pay for the total value of all items scanned from that groupWhen a certain weight of items are purchased from a product group, the points and stored values are redeemed to pay for the total value of all items scanned from that group
Distribute over different product groupsWhen a certain amount is spent on items within a product group selected in the condition, the points and stored values are redeemed to pay for the total value of all items scanned from the group selected in the rewardWhen a certain number of items are purchased within a product group selected in the condition, the points and stored values are redeemed to pay for the total value of all items scanned from the group selected in the rewardWhen a certain volume of items are purchased within a product group selected in the condition, the points and stored values are redeemed to pay for the total value of all items scanned from the group selected in the rewardWhen a certain weight of items are purchased within a product group selected in the condition, the points and stored values are redeemed to pay for the total value of all items scanned from the group selected in the reward
Apply to item departmentWhen a certain amount is spent on items from the product group selected in the condition, the points and stored values are redeemed to pay for the price of the item from the selected product group and the discount generated is applied to all items scanned from the departmentWhen a certain number of items are purchased from the product group selected in the condition, the points and stored values are redeemed to pay for the price of the item from the selected product group and the discount generated is applied to all items scanned from the departmentWhen a certain volume of items are purchased from the product group selected in the condition, the points and stored values are redeemed to pay for the price of the item from the selected product group and the discount generated is applied to all items scanned from the departmentWhen a certain weight of items are purchased from the product group selected in the condition, the points and stored values are redeemed to pay for the price of the item from the selected product group and the discount generated is applied to all items scanned from the department
Apply to the entire basketWhen a certain amount is spent on items from the product group selected in the condition, points and stored values are redeemed to pay for the total value of the basketWhen a certain number of items are purchased from the product group selected in the condition, points and stored values are redeemed to pay for the total value of the basketWhen a certain volume of items are purchased from the product group selected in the condition, points and stored values are redeemed to pay for the total value of the basketWhen a certain weight of items are purchased from the product group selected in the condition, points and stored values are redeemed to pay for the total value of the basket

Weight or volume discount

The Apply as a weight or volume discount? option is enabled only when the loyalty redemption reward is applied using the 'Apply to same product item' or 'Apply to different product item' discount application methods. This option is not available for other discount application methods.

When you select Apply as a weight or volume discount? as Yes, the weight/volume limit by default applies to the total weight or volume scanned. Within the dollar limit, options are available to restrict the discount reward (monetary redemption of points or stored values) to either the total amount or the price of each unit of items scanned. If set to No, the dollar limit defaults to applying to the total of all items scanned.

Dollar Limit Without Weight/Volume DiscountDollar Limit With Weight/Volume Discount
exampleexample

Limits

By default, the Limits are set to unlimited. Uncheck the checkbox to specify limits on monetary value, weight, or volume.

  • Dollar Limit: Enter the maximum dollar amount beyond which the points or stored values cannot be redeemed.
  • Weight/Volume Limit: Enter the maximum weight or volume limit beyond which the points or stored values cannot be redeemed.

Loyalty program

Select the loyalty program from the drop-down to configure redemptions from the preferred points or stored value programs.

The monetary conversion of points program and stored value points program can be set using the currency/units ratio. For example, if the conversion is set to X dollars per Y units of points, then each point is worth X/Y dollars.

However, the ratio for stored value cents and mills programs is fixed. 1 point of the cents program equals 0.01 in currency, and 1 point of the mills program equals 0.001 in currency.

The following table outlines the conversion ratios and customization options for different loyalty program types:

Program TypeLoyalty ProgramConversion RatioRatio Type
Pointspet food0.10 per 100 unitsCustom-defined ratio
Stored Value Pointssvpoints1 per 100 unitsCustom-defined ratio
Centscents0.01 per 1 unitFixed ratio
Millsmills0.001 per 1 unitFixed ratio

The table below outlines the types of loyalty programs available for loyalty redemption reward when applied with discount application methods and weight/volume discount:

Discount Application MethodAvailable loyalty programs when Weight/Volume discount is set to YesAvailable loyalty programs when Weight/Volume discount is set to No
Apply to same product itemPoints, Stored Value Points, Cents, and MillsStored Value Points, Cents, and Mills
Apply to different product itemPoints, Stored Value Points, Cents, and MillsStored Value Points, Cents, and Mills
Distribute over different product groupsWeight/Volume discount not applicable for this methodStored Value Points, Cents, and Mills
Distribute over same product groupWeight/Volume discount not applicable for this methodStored Value Points, Cents, and Mills
Apply to entire basketWeight/Volume discount not applicable for this methodStored Value Points, Cents, and Mills
Apply to item departmentWeight/Volume discount not applicable for this methodStored Value Points, Cents, and Mills

Receipt Text

Enter the message in the Receipt Text box (up to 100 characters) to print on the receipt.

Note: NVL, as an enterprise, integrates with various POS systems or different promotion execution systems. The receipt message can get truncated due to specific configurations handling the length in the downstream integrations.

Options

Configure the Chargeback Department, Discount Price Levels, Flex Negative Options, and Discount Scorecard for the reward. Click here to learn more.

Click Save to configure the reward.

Example

Use case: For a specific grade of fuel, loyalty members receive $1.00 off per gallon of fuel purchased. The discount generated is redeemed from consumer’s loyalty balance.

Offer: For each gallon of fuel, $1.00 is redeemed from FuelX loyalty program. The redemptions are limited to 10 gallons of fuel.

Offer setup

For the loyalty redemption reward:

  • Weight/Volume Limit: 10 Gallons (limiting redemptions to 10 gallons)
  • Dollar Limit: $1.00 (Per Unit) (discount limited to $1.00 for each gallon)
  • Loyalty Program: FuelX
  • Currency/units ratio: $1.00 per 10 units points program.

Customer transaction at the fuel pump, assuming sufficient balance in the loyalty account.

  • Price of Fuel: $3.00/gallon

  • Consumer purchase: 15 Gallons

    Up to 10 Gallons, each gallon gets a discount of $1.00 and the discount is redeemed from customer’s balance.

  • The total amount to be paid by the consumer is calculated as follows:

    For 10 gallons, the cost of fuel is ($3.00 - $1.00 = $2.00), which equals $20.00. Additionally, for 5 gallons, the cost of fuel is $3.00, totaling $15.00. Therefore, the overall total amounts to $35.00.

    In this transaction, a $10.00 discount is converted into points and redeemed from the loyalty balance.

    The conversion ratio of currency to points is set at $1.00 for 10 points. Therefore, for $10.00, 100 points will be redeemed, and the consumer pays $35.00 for 15 gallons of fuel.

Next steps

  • Trigger Code reward

See also

  • Customer Approval
  • In this Article

  • Discounted products

  • Applying discount application methods to loyalty redemption

  • Weight or volume discount

  • Limits

  • Loyalty program

  • Receipt Text

  • Options

  • Example

  • Next steps

  • See also

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