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Silver Essentials

About

Implementing

Reporting (results)

Using the POS

Logging in to the POS

Understanding features and user roles

Configuring POS device settings

Connections

Shifts and management

Orders and checks

Understanding the online order flow

Working with online orders

Working with tables and tags

Working with items

Working with categories

Working with guest tickets

Assigning customer to a guest ticket

Splitting a payment

Clearing a guest ticket

Closing a guest ticket

Printing a guest ticket

Editing a customer profile

Working with gift cards

Working with loyalty rewards

Working with tips

Performing a refund

Returning an item

Working with future orders

Offline Credit Transactions

Using help URLs

Counting and receiving inventory

Viewing POS reports

Entering training mode

Hardware

Troubleshooting

Silver Essentials

Clearing a guest ticket

In some cases, an employee may be required to clear a sale to start a new ticket. Employees must have 'Void Ticket' user role permissions on the POS to clear a ticket. Use the 'Clear Ticket' function to void/clear an entire guest ticket.

  • Log in to the POS.

    Clear_A_Ticket.png

  • Tap Clear ticket at the bottom of the ticket screen.

    Note: For split tickets you can delete each item individually, or tap All on One to combine the tickets.

    Clear_A_Ticket1.png
  • Tap Yes at the prompt to confirm the deletion. Once you delete the guest ticket, you cannot retrieve the order information.

  • Obtain manager approval, if an override is necessary.

Looking for resources or help with Silver? Click here.

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