NCR Voyix Logo

Docs

Silver Essentials

About

Implementing

Reporting (results)

Using the POS

Logging in to the POS

Understanding features and user roles

Configuring POS device settings

Connections

Shifts and management

Orders and checks

Understanding the online order flow

Working with online orders

Working with tables and tags

Working with items

Working with categories

Working with guest tickets

Assigning customer to a guest ticket

Splitting a payment

Clearing a guest ticket

Closing a guest ticket

Printing a guest ticket

Editing a customer profile

Working with gift cards

Working with loyalty rewards

Working with tips

Performing a refund

Returning an item

Working with future orders

Offline Credit Transactions

Using help URLs

Counting and receiving inventory

Viewing POS reports

Entering training mode

Hardware

Troubleshooting

Silver Essentials

Working with categories in the POS

By grouping your merchandise into categories, you can put similar inventory items together. For example, if you sell sporting goods, you might define a category for each sport, such as golf, tennis, basketball, etc. If you own a book store, you can group items by type, such as hard cover, soft cover, large print, etc.

Grouping items into categories makes finding items in the POS much easier. Also, the reports in Back Office use item categories to consolidate key sales information. For example, you can track profits by how well each category is selling.

If you are having trouble deciding what categories to use, start by creating very broad categories. You can always change them or add more specific categories later.

This document discusses the following:

  • Adding a new category
  • Hiding empty categories

Adding a new category

A POS user must be assigned to a user role with permission to access the category/item management feature to add a new category in the POS app.

To add a new category in the POS:

  • Log in to the POS. The ticket entry screen appears.
    Working_with_Categories_Add.png
  • Scroll to the last page/screen of categories (using the small "dots") at the bottom of the screen.
  • Tap the plus icon to add a new category in the POS. The New Category screen appears.
    Working_with_Categories_Add1.png
  • Enter a name up to 20 characters for the new category.
  • Tap Save.
    Working_with_Categories_Add2.png

Note: The system automatically assigns a color to the new category. You can change the color in Back Office.

Hiding empty categories

You can only hide categories that have no assigned items. You can adjust item assignment in Back Office using company view or the individual store view. If you are in a multi-store that sells different items in different locations, you can unassign any items from the POS and hide the empty category buttons. For more information, refer to Working with items.

Note: You must be a multi-store environment to hide empty categories. The option is device specific and must be enabled for each device.

To hide empty categories in the POS:

  • Log in to the POS.
    Settings_Screens.png
  • Open the hamburger menu icon and tap Settings located at the bottom of the screen.
    Working_with_Categories_Hide.png
  • Scroll down and tap Hide Empty Categories so that the button turns green (on). The empty categories no longer appear.

Looking for resources or help with Silver? Click here.

  • In this Article

  • Adding a new category

  • Hiding empty categories

NCR Voyix Logo

© 2025 NCR Voyix Corporation

Contact Us
Voyix Privacy Policy
Do Not Sell My Information
Legal Notice

NCR Payment Solutions, LLC is a registered ISO/MSP of Citizens Bank, N.A., Providence, RI.