When a customer places an online order, the order is sent to the Back Office. Each POS device checks the Back Office periodically to see if any new orders have been received. When a new online order is found, a new online order alert will appear at the top-right corner of the screen. The number on the new order alert box icon indicates the number of new online orders received.

Viewing and processing new online orders

• Log in to the POS.
  

  
  The Ticket Entry screen appears.

• Tap the new order alert box icon in the top-right corner of the screen.
  

  
  The Orders screen appears. A red dot next to the order indicates that the order has not yet been viewed.
  
  

• Tap the Online Order to view the order details.
  

  

• After viewing the order, you have four options:

  • Tap Receipt to print the online order to your receipt printer.
    
    
  • Tap To Kitchen to print the online order to your the kitchen printer.
    
    📝 This option appears only if you have a kitchen printer configured.
    
    
  • Tap Cancel to cancel the order.
    
    📝 This option cancels the sale but does not refund the customer. You need to contact your third party order provider to request a refund for the cancelled order.
    
    
  • Tap Close if you do not wish to take any action on the order.

• After you view the order, it is marked as processed and will no longer appear in the new order alert box. To view processed orders, tap Recall or Reprint from the ticket entry screen and select the Orders tab.
  
  📝 If you have multiple POS devices, once an online order is processed on one device, it is marked as processed on the other POS devices too. This prevents the order from getting processed again in other devices.
  
  

See also:

• Understanding the Online Ordering Flow
• Configuring Online Ordering
• Reviewing Online Orders in the Back Office

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