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Docs

Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS

Configuring POS device settings

Viewing POS device details

Creating a floor plan

Connections

Shifts and management

Orders and checks

Introducing Table Service

Introducing the order entry screen

Understanding the online order flow

Starting a guest check

Understanding check sequence numbers

Using get check

Working with items

Using the device camera to add items

Splitting a guest check

Working with phone and drive-thru orders

Sending order ready SMS

Working with online orders

Assigning a customer to an order

Editing a customer profile

Entering Training Mode

Applying loyalty rewards

Working with gift cards

Activating and reversing gift cards

Exchanging a gift card

Verifying a gift card balance

Reloading a gift card

Closing a guest check to a gift card

Searching for open customer order

Applying charges

Changing the order mode

Applying a discount to a guest check

Deleting an order ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Working with gratuities

Adding donations

Closing a guest check

Adjusting tips

Receiving house account payment at the POS

Refiring an item

Printing a guest check

Removing payment methods

Rushing an order

Performing a refund

Adding items to a closed check

Using item availability

Offline Credit Transactions

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Exchanging a gift card

Using 'Exchange Gift Card' you can transfer old gift card balance to a new gift card.

Note: You are allowed to transfer the amount only to the inactive gift card.

To transfer gift card amount:

  • Navigate to the order entry screen.

    Slide over menu screen

  • Tap the menu icon and select Exchange Gift Card from the slide out menu. The Exchange Gift Card screen appears.

    Exchange gift card screen

  • Type old and new gift card details to exchange.

  • Tap Swipe Card next to the old gift card.

    -OR-

    Tap Manual Card next to the old gift card to enter the card details. The Enter Card screen appears.

    Enter card screen

  • Type the old gift card details and tap Done.

  • Repeat step 4 for new (inactive) gift card. The Exchange Gift Card screen appears.

    Exchange gift card screen

  • Tap Next. The Gift Card Balance screen appears with the new balance details.

    Gift card balance screen

  • Tap Done.

Looking for resources or help with Silver? Click here.

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