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Docs

Aloha Cloud

About Aloha Cloud

Customer training videos

Implementing

Integrating

Reporting (Results)

Using the POS

Configuring POS device settings

Viewing POS device details

Creating a floor plan

Connections

Shifts and management

Orders and checks

Introducing Table Service

Introducing the order entry screen

Understanding the online order flow

Starting a guest check

Understanding check sequence numbers

Using get check

Working with items

Using the device camera to add items

Splitting a guest check

Working with phone and drive-thru orders

Sending order ready SMS

Working with online orders

Assigning a customer to an order

Editing a customer profile

Entering Training Mode

Applying loyalty rewards

Working with gift cards

Activating and reversing gift cards

Exchanging a gift card

Verifying a gift card balance

Reloading a gift card

Closing a guest check to a gift card

Searching for open customer order

Applying charges

Changing the order mode

Applying a discount to a guest check

Deleting an order ticket

Voiding a guest check

Transferring tabs, tables, and guest checks

Working with gratuities

Adding donations

Closing a guest check

Adjusting tips

Receiving house account payment at the POS

Refiring an item

Printing a guest check

Removing payment methods

Rushing an order

Performing a refund

Adding items to a closed check

Using item availability

Offline Credit Transactions

Hardware

Kitchen Display System (KDS)

Aloha Cloud

Reloading a gift card

To reload a gift card:

  • Ensure a guest check is active on the order entry screen.
    Tap the Gift Card category
  • Tap the GIFT CARD category.
  • Tap the Reload Gift Card item.
    Tap Reload Gift Card
  • When prompted, type the amount to reload on to the gift card.
    Type the amount
  • Tap Swipe Card to swipe the gift card -OR- tap Manual Card, to enter the card details manually. The Enter Card screen appears.
    Enter card number screen
  • Enter the gift card details and tap Done.
    Enter the gift card details
  • Tap OK. The system reloads and activates the gift card.

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