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Aloha POS

About Aloha POS

Implementing

Advanced features

Field definitions

About this section

Activation Schedules

Additional Features (Corporate Administration)

Advanced Pizza Depletion - Pizza Sizes

Advanced Pizza Depletion - Topping Levels

Alert Settings

Auto Menus (TS only)

Barcode Messages

Break Reminder Messages

Break Rules

Campaign Rulebook (TS Only)

Cash Cards

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Coins and Bills

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Custom EDC Response Messages

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Family Style - Portion Matrix (TS only)

Filter Text

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Item Cook Times

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Media Files

Menus (TS only)

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Modifier Codes

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Movie

No Sale Reasons

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Occasions

Order Entry Queue

Order Mode

Par Templates

Pay Adjustments (formerly Other Wages)

Payment Device - Payment Devices

Payment Device - Payment Device Settings

Performance Measures

Petty Cash Account

Pos Access Levels

Price Changes

Price Level

Print Designer

Printer Groups

Printers

Promotions

Punch Edit Reasons

Report Settings

Revenue Center

Routing Level (QS only)

Scales

Screen Designer

Security Roles

Server Info Messages (TS only)

Size Groups (QS Only)

Skins

State

Store

Store Settings

Submenus (TS only)

Surcharge

Survey

Table Definition (TS only)

Tags

Tares

Tax Group

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Tender Groups

Tenders

Terminals

Terminated Employees

Termination Reasons

Tip-share Pools (TS only)

Tracking Item

Users

Video Controllers

Video Groups

Video Queues

Void Reasons

Volume Level

Waive Break Messages

Aloha POS

Custom EDC Response Messages

Select Maintenance > Messaging > Custom EDC Response Messages to access this function.

When an electronic payment declines, an error message appears on the front-of-house (FOH) terminal. Each processor sends a unique set of error messages; the wording of which may confuse employees. Due to the difference between the processors and the messages they provide, it is difficult for restaurants to effectively train their employees.

Use this function to define additional text to appear when the original electronic payment error message fails to instruct the employee on what steps to take to assist the guest. We recommend you contact your processors and obtain a complete list of all possible electronic payment decline error messages; the system reads the existing key phrase of the processor error message, and displays additional text that you provide, giving guidance to your employees when an error message appears. Your text also appears in the guest check window.

Tip: You must select ‘Uses Electronic Draft Capture’ in Maintenance > Business > Installed Products to view this function.

Custom EDC Response Message tab

Use the Custom EDC Response Message tab to create and identify the custom EDC response record. For Aloha Manager users, there is only one custom EDC response record. If you are a CFC user, it is possible to create multiple custom EDC response records.

Group Bar: Identification

Name — Identifies the custom EDC response record. The default text is ‘Custom EDC Response Messages.’

Phrases tab

Click Add for each existing key phrase obtained from your processor that requires additional explanation.

Group Bar: Key phrases

Existing key phrase — Contains the decline message obtained from the processor. For example, ‘Sys Error-Call 197.”

Additional text to display line 1 — Allows you to add more descriptive text to explain the message response obtained from the processor. For example, ‘Bad swipe or bad mag reader.’

Additional text display line 2 — Allows you to add even more descriptive text to explain the message response obtained from the processor, if necessary. For example, ‘Try again.’

Additional text to display line 3 — Allows you to add even more descriptive text to explain the message response obtained from the processor, if necessary. For example, ‘Contact your manager.’

  • In this Article

  • Custom EDC Response Message tab

  • Group Bar: Identification

  • Phrases tab

  • Group Bar: Key phrases

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