Select Maintenance > Messaging > Interactive Messages to access this function.

Use the Interactive Messages function to create messages to send to your employees. You can configure the message to appear when the employee clocks in or clocks out, depending on your need. We recommend you phrase the message as a question so that employees can respond with Yes or No, where a No response requires immediate attention or feedback. You can also create messages in a foreign language directed to non-English speaking employees.

The interactive message appears to the same employees daily, until you change the assignment. The following table shows the differences in behavior when assigning an interactive message to a specific employee or to a labor group:

Interactive Message types

When you create a new message, you must select the type of message you want to create. Select from the following types, when you click the down-arrow next to New, to add a new message:

Clock In represents a message that appears to assigned employees at clock in only each shift.

Clock Out represents a message that appears to assigned employees at clock out only each shift.

Early Return from Enforced Break represents a message that appears to assigned employees who return early from a required break, when your restaurant requires employees to clock out and clock in for required breaks.

Interactive Message tab

Use the Interactive Message tab to define and create messages to send to your employees.

Group Bar: Settings

Name — Identifies the interactive message. Type a maximum of 25 characters.

Type — Identifies the type of message you selected from the list box that appeared when you clicked the New drop-down arrow.

Labor group — Designates the labor group to which to send the message. All employees who clock in using the job codes assigned to the labor group receive the message daily until you change the assignment.

Manager approval needed when response to message is — Designates the response for which you require manager approval before the employee can continue with the clock in or clock out process. Select from Yes, No, and Yes or No. None is a valid option. Required Options: To provide an employee the ability to approve an interactive message response, access Maintenance > Labor > Pos Access Levels > Access Level tab and select ‘Approve interactive message response’ under the ‘Employee’ group bar.

Group Bar: Text

Line 1 through Line 15 — Specifies up to 15 lines of text to appear in the interactive message. Each line has a maximum of 25 characters. The message appears centered on the FOH screen.

Employees tab

Use the Employees tab to assign the interactive message to specific employees. If you need the message distributed to more than one employee, such as any employee with a certain job code, you must first create a labor group and include the desired job code in the labor group. Then, you can assign the interactive message to a labor group, instead of an employee.

Group Bar: Employees

Use the >> and << arrows to move employees between the ‘Available’ list and the ‘Included’ list. The column headings that appear in the ‘Included’ and ‘Available’ lists are as follows:

Number — Indicates the employee ID number.

Name — Identifies the employee.

Printers tab

Use the Printers tab to specify the printers at which the message prints when you select ‘Print notification to local printer.’ For example, an employee returns early from an enforced break, and your company requires manager approval to allow this; the specified notification message prints to the printer or printers you select.

Group Bar: Printing

Print notification to local printer — Prints a notification message for the response. The notification message is dependent upon the interactive message to which the employee responds.

Print when response to message is — Designates the required response from the employee for the message to print. Select from No, Yes, and Yes or No.

Notification message — Specifies the content to print in the message. Select a custom message you define in the Guest Check Message function or select Default to use the system-generated text.

Group Bar: Additional Printers

Use the >> and << arrows to move printers between the ‘Available’ list and the ‘Included’ list. The column headings that appear in the ‘Included’ and ‘Available’ lists are as follows:

Number — Indicates the employee ID number.

Name — Identifies the employee.