Select Maintenance > Messaging > Survey to access this function. You must access Maintenance > Business > Additional Features (Corporate Administration) > Corporate Owner tab and select ‘Display survey’ under the ‘Options to display’ group bar to expose the Survey function.

The Survey function enables you to request feedback from guests in a random manner. The survey prints on the guest check, after which the guest can access a customer survey or website to obtain a reward, discount, or create a loyalty account. The Aloha POS system offers three code print types from which you can choose to define how a guest accesses the survey, ‘Text,’ ‘Barcode,’ and ‘QR code.’ The guest can call the telephone number provided on the check and enter the specific number of digits to obtain the customer survey or poll; otherwise, the guest scans the bar code or QR code using a smart phone or tablet to access your website for more information.

Refer to the Customer Survey Feature Focus Guide - HKS304 for more information.

Survey tab

Use the Settings tab to define basic information about the customer survey.

Group Bar: Settings

Name — Identifies the specific survey.

Active — Indicates the survey is active.

Start date — Specifies the date the survey is to begin printing on the guest check.

End date — Specifies the date the survey is to stop printing on the guest check.

Include bartender (TS only) — Enables you to include in the survey those employees who are clocked in under a job code with ‘Bartender’ selected.

Include cocktail (TS only) — Enables you to include in the survey those employees who are clocked in under a job code with Tabs or Tables and Tabs selected from the ‘Check type’ drop-down list.

Code output — Determines the number of digits to include in the survey code.

No Code — Suppresses the printing of a code number with the survey.

10 digits — Prints a unique 10-digit code on the guest check. This code contains the unit number, current hour the check is closed, current date, and the current month.

15 digits — Prints a unique 15-digit code on the guest check. This code contains the guest check number, current hour the check is closed, current date, and the current month.

16 digits — Prints a unique 16-digit code on the guest check for utilizing five-digit unit numbers. This code contains the guest check number, current hour the check is closed, current date, and the current month.

20 digits — Prints a unique 20-digit code on the guest check for utilizing five-digit unit numbers. This code contains the guest check number, current hour the check is closed, current date, and the current month.

Code print type — Designates the method by which guests access customer surveys. The choices are:

Text — Displays the unique code as numeric. The guest calls the phone number you provide and enters this unique code to access the survey.

Barcode — Displays the code as a machine-readable optical label, represented by varying widths and spaces of parallel lines that contains information about your website. Your guest scans the bar code using a smart phone or tablet to access your website or app.

QR code — Displays the code as black squares arranged in a square grid on a white background. Your guest scans the QR code using a smart phone or tablet to access your website or app.

Print Survey separately — Prints the survey separately from the guest check. The survey always prints when the frequency is met, even if you configure the guest check to not print for a transaction. The following table describes how the survey prints for four possible scenarios:

URL for survey — Designates the website address to embed within the QR Code that prints on the survey. Documented Version: v19.3.

Group Bar: Day part/frequency setup

Use the options under the ‘Day part/frequency setup’ group bar to specify the day part and the frequency in which the survey prints for the corresponding day part.

Configure All DayParts — Allows you to set the same printing frequency for all day parts. Clear this option to set the frequency for each individual day part. Documented Version: POS v19.6. Related Options: 1) This option enables the ‘Frequency For All DayParts’ option. 2) Selecting this option hides ‘Day part 1’ through ‘Day part 4.’

Frequency For All DayParts — Determines the frequency with which the survey prints for all day parts. For example, if you enter 5, the survey prints on every fifth guest check for all day parts. Documented Version: POS v19.6. Required Options: You must select ‘Configure All DayParts’ to enable this option.

Day part 1 through Day part 4 — Determines the day parts (up to four) for which the survey prints.

Frequency 1 through Frequency 4 — Determines the frequency with which the survey prints for the corresponding day part. For example, the ‘Frequency 1’ option corresponds to the ‘Day part 1’ option. If you enter 5 for the ‘Frequency 1’ option, the survey prints on every fifth guest check during the day part selected for ‘Day part 1.’

Banner tab

Group Bar: Text lines

Banner text 1 through Banner text 10 — Designates the banner text to print on the guest check to introduce the customer survey. Enter the text beginning in ‘Banner text 1’ and continue in sequence (i.e., Banner text 2, Banner text 3...) until you finish the banner. Related Options: Add instructional text explaining how to complete the survey using the ‘Message text’ options.

Message tab

Group Bar: Message text

Message text 1 through Message text 10 — Indicates the instructional text to print on the guest check that explains how to complete the survey. Enter the message text beginning in ‘Message text 1’ and continue in sequence (i.e., Message text 2, Message text 3...) until you finish the message. Related Options: Add text introducing the survey using the ‘Banner text’ options.