Select Maintenance > System Settings > Order Entry Queue to access this function.

Order entry queues allow you to organize and route incoming orders to reflect the check numbering system and ordering methods of your store. Typically, order entry queues section off terminals, such as Drive Thru, Counter, Bar, and more. You can establish the default order mode for the queue, designate an image to act as a visual indicator of the order mode, set the number of orders that can remain open, and assign numbers to the orders. You also control automatic processes, such as credit card order closure, printing, and new order opening, with the Order Entry Queue function.

Order Entry Queue tab

Use the Order Entry Queue tab to configure how incoming orders route during the order entry process.

Group Bar: Settings

Name — Identifies the queue. We recommend using a descriptive name, such as Drive Thru, Counter, and Bar. Type a maximum of 30 characters.

Default order mode (QS only) — Establishes the order mode that appears for the queue. Related Requirements: You define order modes in Maintenance > System Settings > Order Mode.

Image (QS only) — Designates the image to appear in the order entry queue as a visual indicator of the order mode applied to the order. Related Requirements: You must use the Media Files function to import an image before you can select the image from the image list.

Auto close (QS only) — Automatically closes credit card orders after receiving approval.

Auto print (QS only) — Automatically prints the guest check when the order closes.

Auto open new order (QS only) — Automatically starts a new order when the previous order closes.

Exempt from modifier flow (QS only) — Specifies that modifier groups for which you select ‘Exempt queue from flow’ do not appear during order entry for the selected order entry queue. This allows you to override ‘Screen flow required’ and ‘Minimum’ in the Modifier Groups function, which always shows the modifier group when you add an applicable item to the order. Required Options: To qualify which modifier groups are exempt from the forced modifier flow, access Maintenance > Menus > Modifier Groups > Modifier tab and select ‘Exempt queue from flow’ under the ‘Settings’ group bar.

Maximum number of open orders (QS only) — Defines the maximum number of orders that can remain open simultaneously in the order queue. Valid entries range from 0 to 255.

Minimum order number (QS only) — Sets the lowest number the system can assign to the order.

Maximum order number (QS only) — Sets the highest number the system can assign to the order.

Order number prefix text (QS only) — Sets a prefix that appears in front of the order number. Type a maximum of 10 characters.

Redirect tender actions to review check (QS only) — Directs tender functions from this order entry queue to the check appearing in the review order window. If cleared, tender functions apply to the check appearing in the guest check window, as normal. Documented Version: v12.3.

Review check panel (QS only) — Specifies on which review check panel to apply all tender functions. Related Requirements: To display a review check panel for selection, access Screen Designer and create a review check panel named ‘The first open and sent check’ and assign it to the base position. Required Options: You must select ‘Redirect tender actions to review order’ to enable this option.

Print individual seat checks (QS only) — Prints a seat check, for each order sent to this order entry queue, to ensure you place the proper items on a tray for each individual guest included in the total order. Each seat check prints at the local terminal default printer as soon as the order taker creates another seat by pressing Next Seat on the order entry terminal. Updated seat checks print if a customer changes an order before the total check is closed. No seat check prints when the order includes only one seat (guest). Documented Version: v12.3.

Group Bar: Speed of service

Speed of service (QS only) — Determines the method to use when recording speed of service metrics for this order entry queue. ‘None’ is a valid entry. Documented Version: v12.3.

• None — Excludes this order entry queue from contributing to the recording of metrics for the Speed of Service report.
• Use check close time — Allows recording metrics for the Speed of Service report to end when you close the check.
• Use served order time — Allows recording metrics for the Speed of Service report to end when you select ‘Served’ on the FOH.
• Use last bump time — Allows the recording of metrics for the Speed of Service report to end when you bump the last item from a video screen.
• Use longest of last bump/served time — Tracks both the last bump and serve time transaction end points simultaneously and records the longer of the two for speed of service metrics. This more accurately captures the entire process of cooking and presenting the food to the guest in the case where a cashier may touch the 'served order' button before the kitchen staff even bumps the order. Documented Version: v14.1.

Number of seconds for yellow indicator (QS only) — Designates the number of seconds after starting an order for the yellow indicator to appear on the terminal letting you know you are quickly approaching a critical threshold for speed of service metrics. Documented Version: v12.3.

Number of seconds for red indicator (QS only) — Designates the number of seconds after starting an order for the red indicator to appear on the terminal letting you know you are quickly approaching a critical threshold for speed of service metrics. Documented Version: v12.3.