Loyalty Providers
Select Maintenance > Guest Experience > Loyalty Providers to access this function.
The Loyalty Providers function enables you to designate the loyalty provider for your site and to establish the communication between the Aloha Point-of-Sale (POS) and the loyalty provider. The communication between the provider and the POS is accomplished using Aloha Transaction Gateway, which is an interface management application that broadens the connectivity of the Aloha POS, and enables restaurants to connect to various external applications. Contact your NCR representative for help in configuring the POS to communicate with your loyalty provider through Aloha Transaction Gateway.
Loyalty Provider types
The Aloha POS system currently supports the following loyalty providers in this function: Aloha Loyalty, Bally CMP, EMN8 Loyalty, GiveX Mobile Couponing, Aloha Enterprise Loyalty, and Generic. You must select one of these loyalty providers from the list box when you click the New drop-down arrow to create a new loyalty provider record; however, some providers with which you can integrate may use Generic instead. If your provider is not in this list, you may be able to take advantage of the Generic loyalty provider type for your loyalty needs.
Provider tab
The Provider tab identifies the loyalty provider and allows you to select which stores in your network use the selected provider as their loyalty provider. When you select a provider from the Type list box, a tab specific to the provider of your choice appears.
Custom tab
Use the Custom tab to enter custom variables to support features that are not yet available in the Integrations.cfg file for a provider. This tab appears for every provider type but is not valid for Generic Loyalty.
Generic tab
This tab appears when you click New and select Generic from the Type list box.
Group Bar: Client
IP address — Designates the IP address to use when connecting to the third-party loyalty provider; typically this is the IP address of the BOH site controller. Contact the loyalty host for specific information.
Port — Designates the active port through which the third-party loyalty provider will be listening. Contact the loyalty host for specific information.
Open item to use for member entry — Designates the item created for adding a loyalty card number to the check. This option is not supported effective ATG 15.x and later because ATG handles this for you.
Open item button text — Designates the text to appear on the button used to add a loyalty card number to the check. This option is not supported effective ATG 15.x and later because ATG handles this for you.
POS type identifier for loyalty host — Designates the POS identifier the third-party loyalty provider uses to identify your system. Contact the loyalty host for specific information.
Number of milliseconds to wait for host connection — Designates how long, in milliseconds, the system waits for a connection, when attempting to contact the loyalty host. Valid entries include: -1=wait indefinitely, and whole numbers representing milliseconds.
Allow manual card entry — Designates whether an employee can manually type a loyalty card number into the system. When cleared, this option requires the employee to slide a magnetic stripe card or scan a bar code.
System employee to remove discounts — Designates the employee, usually a manager, that has security permission to remove discounts from a check.
Jobcode for system employee — Specifies the job code under which the employee designated in ‘System employee to remove discounts’ must log in to have security permission to remove discounts from the check.
Loyalty magcard track number — Designates the track on a magnetic card the system uses to specify the loyalty program.
Loyalty balance inquiry message — Specifies the message text to appear when showing the loyalty balance.
Loyalty reminder message for cashier — Specifies optional message text to appear to an employee as they access the Tender screen, when no loyalty card was entered for a guest check.
Lookup message type — Designates the method to use when looking up a loyalty member. Contact the loyalty provider for more information.
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Member lookup —
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Filter account —
Group Bar: Dialogs
The group bars available under the Dialog group bar allow you to customize the Loyalty screen provided by Generic Loyalty. This is the default screen that appears when you touch the Loyalty button without first designing a custom Loyalty screen using Screen Designer.
Group Bar: Dialogs id="main-screen"> Main screen
Dialog logo image — Allows you to select the image to appear on the main menu screen. Required Options: You must upload the bitmap image to the BMP folder before it appears in the selection box.
Border color — Designates the color in the color palette to use for the screen border.
Background gradient start — Designates the starting color in the color palette to use for the gradient background.
Background gradient end — Designates the ending color in the color palette to use for the gradient background. Note: Selecting the same color as ‘Background gradient start’ provides a solid, single-color screen background.
Assign button label — Designates the text to appear on screen on the Assign button.
Activate button label — Designates the text to appear on screen on the Activate button.
Renew button label — Designates the text to appear on screen on the Renew button.
Refund button label — Designates the text to appear on screen on the Refund button.
Balance button label — Designates the text to appear on screen on the Balance button.
Group Bar: Dialogs id="message"> Message
Dialog logo image — Allows you to select the image to appear on the message screen. Required Options: You must upload the bitmap image to the BMP folder before it appears in the selection box.
Border color — Designates the color in the color palette for the screen border.
Background gradient start — Designates the starting color in the color palette for the gradient background.
Background gradient end — Designates the ending color in the color palette for the gradient background. Note: Selecting the same color as ‘Background gradient start’ provides a solid, single-color screen background.
Group Bar: Dialogs id="input"> Input
Dialog logo image — Allows you to select the image to appear on the input screen. Required Options: You must upload the bitmap image to the BMP folder before it appears in the selection box.
Border color — Designates the color in the color palette to use for the screen border.
Background gradient start — Designates the starting color in the color palette for the gradient background.
Background gradient end — Designates the ending color in the color palette for the gradient background. Note: Selecting the same color as ‘Background gradient start’ provides a solid, single-color screen background.
Enable email search — Indicates your loyalty provider supports email search. Required Options: Aloha Generic Loyalty supports selecting any combination of the available search options ‘email,’ ‘phone,’ and ‘name.’ If your loyalty provider does not support one or more of these options, you must clear the unsupported options.
Enable phone search — Indicates your loyalty provider supports phone number search. Required Options: Aloha Generic Loyalty supports selecting any combination of the available search options ‘email,’ ‘phone,’ and ‘name.’ If your loyalty provider does not support one or more of these options, you must clear the unsupported options.
Enable name search — Indicates your loyalty provider supports member name search. Required Options: Aloha Generic Loyalty supports selecting any combination of the available search options ‘email,’ ‘phone,’ and ‘name.’ If your loyalty provider does not support one or more of these options, you must clear the unsupported options.
Group Bar: Dialogs id="keyboard"> Keyboard
Dialog logo image — Allows you to select an image to appear on the keyboard screen. Required Options: You must upload the bitmap image to the BMP folder before it appears in the selection box.
Border color — Designates the color in the color palette to use for the screen border.
Background gradient start — Designates the starting color in the color palette for the gradient background.
Background gradient end — Designates the ending color in the color palette for the gradient background. Note: Selecting the same color as ‘Background gradient start’ provides a solid, single-color screen background.
Group Bar: Dialogs id="loyalty-activation"> Loyalty activation
Use this group bar to customize the screen that appears when you activate a loyalty card.
Dialog logo image — Allows you to select the image to appear on the loyalty activation screen. Required Options: You must upload the bitmap image to the BMP folder before it appears in the selection box.
Border color — Designates the color in the color palette to use for the screen border.
Background gradient start — Designates the starting color in the color palette for the beginning of a gradient background.
Background gradient end — Designates the ending color in the color palette for the end of a gradient background. 📝 Selecting the same color as ‘Background gradient start’ provides a solid, single-color screen background.
Group Bar: Dialogs id="member-select"> Member select
Use this group bar to customize the screen that appears when perform a search for a loyalty member.
Border color — Designates the color in the color palette to use for the screen border.
Background gradient start — Designates the starting color in the color palette for the beginning of a gradient background.
Background gradient end — Designates the ending color in the color palette for the end of a gradient background. Note: Selecting the same color as ‘Background gradient start’ provides a solid, single-color screen background.
Barcode tab
This tab only appears for the Generic loyalty provider type.
Group Bar: Settings
Barcode image format — Allows you to select the type of bar code image supported by your loyalty provider. Valid options include QR code, Aztec, Code 128, Data matrix, and Maxicode.
Barcode image generated width — Specifies the bar code width, in pixels, that your printers can support.
Barcode image generated height — Specifies the bar code height, in pixels, that your printers can support.
Skip text embedded in barcode image — Allows you print bar codes that do not include any identifying text.
String to find in check text to insert message — Allows you to specify a code string above which the printer will print the bar code on a check. For example, the string
Barcode — Allows you to specify the bar code image that prints on a check. For example, the string
Barcode text — Allows you to specify the bar code text that prints as part of the bar code if you did not select ‘Skip text embedded in bar code image.’ For example, the string %BARCODETEXT%[text string] allows you to specify the text to embed in the bar code.
Group Bar: Receipt message
Message line — ‘Displays the message as you build it using ‘Edit message line’
Edit message line — Allows you to build the message by selecting from a list of variables that appear in a Message Line Builder list box when you click ‘Edit message line.’