Select Maintenance > Business > Store to access the Store function. The Store function enables you to configure default system settings for your store. The system automatically creates a store record during the system installation/import process and the function separates options in this record into groups, based on the area of the Aloha POS system affected by your selections. Select the Gift Card/Certificate Sales group located at the bottom of the screen.

Gift Card/Certificate Sales group

Use the Gift Card/Certificate Sales group to establish the type of gift cards or gift certificates you sell. The Aloha system supports the following types:

• Basic Gift Certificates
• Aloha Gift Certificate Manager
• Aloha Stored Value
• Fifth Third Bank
• Paymentech
• Stored Value Systems
• ValueLink

Gift Card/Certificate types

Aloha gift certificate is an Aloha Back Office product and requires a security key license. You set the rules for gift certificates in advance, making it easier to sell and redeem them. You need no forms or manual design, and you can create or inventory preprinted gift certificates easily. The system tracks each certificate you issue and redeem to reduce the risk of missing certificates and compromising security.

Basic gift certificate is an internal feature within the Aloha system used to track paper gift certificates. The Basic Gift Certificates feature does not require a security key license.

Aloha Stored Value is a feature of the Aloha Marketing product that allows you to sell and redeem plastic gift cards. It provides an extensive list of features, such as providing the ability to overpay when redeeming, requiring employees to enter gift cards with a mag card reader, and more. With Aloha Stored Value, you do not need a credit card processor to transfer transactions. Paymentech is used as a host to sell and redeem plastic gift cards, as well as acting as its own credit card processor. It provides a variety of features for gift cards, such as entering a range of gift cards using the Range feature, offline transactions, and more.

Stored Value Systems is used as a host to sell and redeem plastic gift cards, as well as acting as its own credit card processor. It provides a variety of features for gift cards, such as supporting offline transactions.

Value Link is used as a host to sell and redeem plastic gift cards, using either the CES (First Data South) or Nabanco (First Data North) credit card processors. It provides a variety of features, such as enabling preauthorization, offline transactions, and more.

Private Label is used as a host to sell and redeem plastic gift cards.

Heartland Payment Systems is used as a host to sell and redeem plastic gift cards.

Group Bar: Gift sales

Gift card/certificate provider — Specifies the type of gift card or gift certificate program you want to implement at your restaurant.

Store number for IVR redemptions — Indicates the unit number of the store, when using Stored Value Systems gift cards. Use this option to associate the store number for offline transactions, when using Stored Value Systems gift cards. Required Options: You must select ‘Stored Value Systems’ in ‘Gift card/certificate provider’ to enable this option.

IVR phone number — Indicates the phone number of the store, when using Paymentech gift cards. Required Options: You must select ‘Paymentech’ in ‘Gift card/certificate provider’ to enable this option.

Group Bar: Gift card settings

The ‘Gift card settings’ group bar and options appear for all providers except ‘Aloha gift certificate’ and ‘Basic gift certificate.’

Requires card to be swiped upon activation — Prevents the employee from manually entering a gift card number when they sell a gift card. The system prompts for a manager password when the employee attempts to manually enter the number. Required Options: You must select a gift card provider to enable this option. Related Options: To override this option for certain employees and allow them to enter the gift card number without manager approval, access Maintenance > Labor > Pos Access Levels > Access Level tab and select ‘Manual card number’ under the ‘Financial’ group bar, and then assign that access level to an employee.

Quantity sales method — Enables the Activate Range functionality for you to sell a range of gift cards in one transaction, thereby reducing the transaction fees charged by the host. If these options are disabled, the gift card does not support the Activate Range functionality.

Prompt for each card number — Requires you to sell gift cards in the FOH by entering each card number one card at a time.

Activate range by entering first card number — Enables you to sell a range of cards in the FOH by entering the first card number in a series and a quantity. The system sends a request for the card and all cards following it, based on the quantity. Related Options: 1) This option is disabled if you select ‘Prompt for each card number.’ 2) This option is disabled if you select ‘Stored Value Systems’ as your provider.

Activate range by entering first and last card number — Enables you to sell a range of cards in the FOH by entering the first card and then the last card number in a series. The system sends a request for all card numbers between, and including, the first and last card. Related Options: 1) This option is disabled if you select ‘Prompt for each card number.’ 2) This option is disabled if you select ‘Stored Value Systems’ as your provider.

Maximum cards per range — Specifies the maximum number of cards in a range that you can sell. Related Options: Selecting ‘Prompt for each card number’ disables this option.

Group Bar: Printing properties

Print gift certificate when check is closed instead of at time of sale — Waits until the end of the sale after processing the payment to print the gift certificate instead of printing it when you add the gift certificate item to the guest check. Required Options: You must select ‘Basic gift certificate’ as the provider to enable this option.

Print sold and void details for gift certificates on server checkout — Includes a detailed list of gift cards or gift certificates sold and voided on the checkout report. Required Options: You must select ‘Basic gift certificate’ as the provider to enable this option.

Card number masking method — Determines the portion of the gift card number to print on the voucher. All other numbers are masked and do not print for the guest. Select from Select from ‘Always show full number,’ ‘Show last 4 digits except on first voucher,’ and ‘Show last 4 digits on all vouchers.’

Group Bar: Printing properties id="voucher"> Voucher

Print guest check message — Prints additional text on each voucher.

Print large text — Prints the voucher text in large fonts.

Print tip line — Includes a line at the bottom of the voucher so the guest can add gratuity.

Number of copies — Denotes the number of vouchers to print for each gift card redemption. The number you select determines the number of corresponding voucher text boxes that appear. When you indicate the number of copies you want to print, up to four additional options appear, to define the text that prints on each voucher.

Text to print on voucher 1 — Holds the text to print on each gift card voucher in separate ‘Voucher’ options. Common examples are ‘Customer Copy’ and ‘Restaurant Copy.’ Required Options: You must select a number greater than 0 in ‘Number of copies’ to enable this option.

Text to print on voucher 2 — Holds the text to print on each gift card voucher in separate ‘Voucher’ options. Common examples are ‘Customer Copy’ and ‘Restaurant Copy.’ Required Options: You must select a number greater than 1 in ‘Number of copies’ to enable this option.

Text to print on voucher 3 — Holds the text to print on each gift card voucher in separate ‘Voucher’ options. Common examples are ‘Customer Copy’ and ‘Restaurant Copy.’ Required Options: You must select a number greater than 2 in ‘Number of copies’ to enable this option.

Text to print on voucher 4 — Holds the text to print on each gift card voucher in separate ‘Voucher’ options. Common examples are ‘Customer Copy’ and ‘Restaurant Copy.’ Required Options: You must select a number greater than 3 in ‘Number of copies’ to enable this option.

Group Bar: Restrictions

Cannot redeem same gift card twice in a day — Prevents the redemption of the same gift card more than once in the same business day. Related Options: To override this restriction, access Maintenance > Labor > Pos Access Levels > Access Level tab and select ‘Override gift card restrictions’ under the ‘Financial’ group bar. Documented Version: v12.3.

Cannot activate and redeem gift card on same day — Prevents the redemption of a gift card on the same business day on which the card is activated. Related Options: To override this restriction, access Maintenance > Labor > Pos Access Levels > Access Level tab and select ‘Override gift card restrictions’ under the ‘Financial’ group bar. Documented Version: v12.3.

Allow refund transactions for activations and reloads — Enables you to perform a refund for a customer who wishes to return a private label gift card they have purchased or remove additional funds loaded on their private label gift card. Required Options: You must select Private Label from the ‘Gift card/certificate provider’ drop-down list to enable this option. The system supports this functionality for Givex private label gift cards only.

Restrict multiple redemptions of the same gift card on a single check — Prevents redeeming the same gift card more than once on the same check. Select this option if the back-end system of the site cannot process multiple redemptions using the same gift card on the same guest check. Related Options: To allow an employee to override this restriction and allow multiple redemptions using the same gift card on the same guest check, access Maintenance > Labor > Pos Access Levels > Access Level tab and select ‘Override gift card restrictions’ under the ‘Financial’ group bar. Documented Version: v14.1.

Restrict multiple add values of the same gift card on a single check — Prevents you from using the same gift card for more than one add value transaction on the same check. Select this option if the back-end system of the site cannot process multiple add values for the same gift card on the same guest check. Related Options: To allow an employee to override this restriction and allow multiple add values, including the initial purchase value, for the same gift card on the same guest check, access Maintenance > Labor > Pos Access Levels > Access Level tab and select ‘Override gift card restrictions’ under the ‘Financial’ group bar. Documented Version: v14.1.

Restrict activation of gift card until tendered — Prevents activating or reloading a gift card until you receive payment and the guest check has a $0.00 balance. If activation or reload fails, the Aloha POS system sends an immediate reversal to the guest check, preventing over-payment. Documented Version: v14.1.

Group Bar: Aloha Stored Value

Complete Aloha Loyalty processing before applying payment — Forces the Aloha POS system to complete the Loyalty member assignment before applying a tender to the guest check tender.